Something that I find extremely irritating is trying to contact companies via email.
As a full time worker I find it difficult to respond to emails within the 9-5 time frame. Making any enquiry last up to a week by the time the intermittent emails replies are resolved.
I think that live chat is a great feature to website. My experience of the live chat facility was with car dealer websites. I thought that I would have to go into the dealer at the weekend to be able to talk to someone about the concerns I had.
Live chat was available any time, meaning I could get all of my questions answered when I got home within a short space of time. This enabled me to pop into the dealer and talk to someone without feeling embarrassed.
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